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Shipping policy

DELIVERY TIMES
We ship orders Monday through Friday, excluding holidays.
Most orders ship within 1 to 2 business days*
Most orders arrive within 3 to 7 business days*

Orders will be shipped via FedEx, UPS, or USPS (shipping method to be determined by SF Salt)*.

STANDARD SHIPPING RATES
Orders Under $49.00:
-Under 3 lbs. $8.25
-3 lbs up to 20/25lbs (depending on volume of product) $14.25

*A single parcel may hold up to 50lbs of product.

For any special shipping requests, please call 1-800-480-4540.

While the majority of orders over $49.00 ship for free, large volume/wholesale orders, including, but not limited to those that are palletized and require LTL/Full Truckload shipping and/or additional shipping requirements (such as residential delivery, lift gate required on delivery or inside delivery may not be eligible for free shipping).

If your order does not qualify for free shipping, you will be contacted by a member of our customer service team. We will work with you to provide the lowest shipping rate possible based on your order, delivery location and any other special requirements you may need.

INCORRECT ADDRESS, NON-DELIVERABLE & REFUSED SHIPMENTS
Orders that have been returned to us will be handled in a timely manner by our customer service department. If we have made an error, we will re-send the shipment to the correct address immediately at no cost to you. If the customer has made the address error, the customer will need to pay the cost of reshipping at a rate of $14.25* per box.

If the customer has refused the shipment because they changed their mind on the order, the order will be treated as a return.

CANCELLATIONS
Most orders are shipped within 1 to 2 business days. If you wish to cancel your order, please call customer service at 1-800-480-4540 between 7 am and 4 pm PST Monday through Friday or email us at customerservice@sfsalt.com

We will do our best to accommodate any cancellation request that has not yet been processed or shipped

If we encounter any problems processing or shipping your order you will be contacted immediately. If you need a rush status placing on your order, please call us ASAP and we will work with you to ensure we satisfy your needs.

If you would like to request a specific carrier please call 1-800-480-4540 to make special arrangements and obtain extra details.

INTERNATIONAL ORDERS
International orders are currently not accepted over the web. Please contact customer service for details on international orders by calling 1-800-480-4540 or e-mail customerservice@sfsalt.com.

INCORRECT ADDRESS, NON-DELIVERABLE & REFUSED SHIPMENTS
Orders that have been returned to us will be handled in a timely manner by our customer service department. If we have made an error, we will re-send the shipment to the correct address immediately at no cost to you. If the customer has made the address error, the customer will need to pay the cost of reshipping at a rate of $10.95 per box required. If the customer has refused the shipment because they changed their mind on the order, the order will be treated as a return.

For any additional information, please feel free to give us a call 1-800-480-4540.

COMPETITIVE SHIPPING ON BULK SALTS
We pride ourselves on offering some of the lowest shipping rates in the U.S. for gourmet salts and bath & spa salts. However, if you feel you have found a lower rate with any other company, please also take into consideration the full cost of the order (product cost plus shipping cost). If your total order amount including shipping is less than our price, please call us and we will do everything we possibly can to beat the competition 1-800-480-4540.

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Above are examples of our standard shipping costs to anywhere in the U.S.A. (including PO boxes, APO/FPO, Alaska, Hawaii and US Protectorates). For a specific shipping quote based on your order details and shipping location, please call 1-800-480-4540. We use UPS, US Mail, and have very low shipping rates with our preferred trucking companies for pallet sizes and containers.